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Terms & Conditions

Effective Date: 08/30/2025

Last Updated: 08/30/2025

 

These Terms and Conditions (“Terms”) govern your use of services provided by Maha Cares LLC (“we,” “our,” or “us”). By accessing or using our caregiver placement services or our AI Monitoring Service powered by Sensi.ai, you agree to these Terms. If you do not agree, you must not use our services.

 

1. Services Provided

  • Maha Cares LLC offers caregiver placement services by connecting clients with independent caregivers based on preferences, hours, and budget. We do not employ caregivers directly, and we are not responsible for their actions once placed.

  • Maha Cares LLC also provides an AI Monitoring Service powered by Sensi.ai. The system analyzes environmental sounds in real time to detect potential risks such as falls, distress sounds, or unusual activity. The device does not record or store audio or video. It generates alerts that are shared with the client or designated contact.

 

2. Service Limitations

  • The AI Monitoring Service is a supplemental monitoring tool and is not a substitute for emergency response systems, 911, or professional medical care. In the event of an emergency, you must contact emergency services directly.

  • Caregiver placement services are limited to introducing caregivers who meet the criteria you provide. Maha Cares LLC is not responsible for the quality of care provided by caregivers once placed, nor for any damages, losses, or outcomes resulting from their services.

 

3. User Responsibilities

  • You agree to provide accurate and complete information when using our services.

  • You are responsible for maintaining the security of your devices and network used in connection with the AI Monitoring Service.

  • If you hire a caregiver through our placement service, you are solely responsible for their payment, scheduling, supervision, and employment arrangements.

 

4. Fees, Payments, and Commitment

  • All fees for services must be paid according to the agreed payment schedule. Caregiver placement fees are one-time unless otherwise stated in writing.

  • The AI Monitoring Service is billed on a recurring basis and requires a minimum 12-month commitment. By enrolling, you agree to pay the full 12 months of service, regardless of early cancellation.

  • Payments are processed through secure third-party providers. Late or missed payments may result in suspension of services.

 

5. Data and Privacy

  • Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to the Privacy Policy. For the AI Monitoring Service, no audio or video is recorded or stored. Only real-time AI event alerts and related metadata are generated.

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6. Limitation of Liability

  • Maha Cares LLC makes no warranties, express or implied, about the services provided. We do not guarantee that the AI Monitoring Service will detect every incident or prevent harm. We are not liable for any damages, losses, injuries, or deaths arising from the use of our services, including missed alerts, caregiver actions, or system malfunctions.

  • To the fullest extent permitted by law, our liability is limited to the amount paid by you for the services in the preceding three months.

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7. Indemnification

You agree to indemnify and hold harmless Maha Cares LLC, its affiliates, officers, and employees from any claims, damages, or expenses arising out of your use of the services, your relationship with a caregiver, or your reliance on the AI Monitoring Service.

 

8. Termination

We may suspend or terminate services at any time if you violate these Terms, fail to pay fees, or misuse the services. You may cancel services by providing written notice, but cancellation of the AI Monitoring Service before the end of the 12-month term does not release you from your financial obligation for the remainder of the term.

 

9. Governing Law

These Terms are governed by the laws of the State of New Jersey.

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10. Changes to Terms

We may update these Terms from time to time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of services after changes indicates acceptance of the updated Terms.

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